Ordering system features include:

• On-screen product selection: This will place the selected item into your 'Basket'.
• Order editing: The ability to delete an item from your 'Basket' as well as changing the quantity of any individual item.
• Automatic generation of order form: This will be produced from the items in your 'Basket'. This order form can then be printed out for posting or faxing to us after your payment details have been added.
• On-line ordering system: Your order can be placed on-line using our secure web site. All details are sent via secure socket layer (SSL) and credit/debit card details will be encrypted for extra security.

Ordering system overview:

The ordering system allows the customer to construct their order on-line, by clicking on the 'Buy' button next to the item they require. This then displays the 'Selected Product' window were the customer can change the quantity of the item if required. This selection method can then be repeated for all items that the customer requires.

All items in your basket are displayed on the right hand side of the screen on non-product pages to give a running total of the items you have selected. Your can delete or change the quantity shown in 'Your Basket' at anytime by clicking on the 'View Basket' link in the 'Browse' menu on the left hand side of the screen. This will display all items that the customer has selected up to that point. The total cost is also displayed for the currently selected items. Items can also be deleted or the quantity changed on this page.

Once the customer has selected all the items that they require, they then click on the 'Checkout' button which can be found either on the 'Your Basket' display on the right hand side of the screen on non-product pages or by clicking on the 'View Basket' link in the 'Browse' menu, this will display the 'Your Basket' page. This then takes you to the last stages for order completion.

• Check Order - Check items and quantities are correct and modify if required.
• Add Address - Add delivery address and contact details.
• Payment - Select payment method. (i.e. secure on-line or manual order form)

Using the ordering system:

1. Select the required product section by highlighting the 'Products' link in the 'Browse' menu on the left hand side of the screen.
2. Click on the 'Buy' button next to the product you wish to order. This will display the 'Selected Product' window with the item you have selected, with a default quantity of 1.
3. If you wish to change the quantity, enter the quantity you require and then click the 'Add to Basket' button, this will add the selected item to your shopping basket. If you do not require item, then click the 'Cancel' button to clear the 'Selected Product' window from the screen, the selected item will not then be added to your shopping basket.
4. Repeat steps 1-3, for each item required.
5. If you need to change or delete an item after you have selected it then this can be done by clicking on the 'View Basket' link in the 'Browse' menu on the left hand side of the screen. This is stage 1 of order completion. (see 'Check Order' below)
6. Once you have selected all the items that you require for your order, click on the 'Checkout' button. This will take you to stage 2 of order completion. (see 'Add Address' below)
7. The 3 stages of order completion.
• Stage 1 - Check Order.
• Please check all items, before proceeding.
• To modify the quantity of an item, change the number of items required in the quantity field and then click the 'Update Cart' button.
• To remove an item completely, change the quantity to 0 (zero) and click the 'Update Cart' button.
• When everything is correct, click the 'Checkout' button.
• Stage 2 - Add Address.
• Enter your delivery details.
• Any fields marked with a red * are required fields and MUST be filled in before the order can be completed.
• Please ensure that you enter the correct email address as this is used for your order confirmation and all correspondance.
• When everything is correct, click the 'Proceed' button.
• Stage 3 - Payment.
• You now have a choice of payment options:
• You can click on the 'Manual Order' button. This will display an order form with your order details on it. Your order can then be printed off and all you need to do is to fill in your payment details, you can then Fax or Post the completed order to us.
• You can click on the 'On-line Payment' button. This will take you to our secure site so that you can safely enter your Credit/Debit card details to complete the order. This is the fastest way to order, as we will have your order and payment details as soon as you finish ordering. This way we can process your order with minimum delay.
8. If using the manual order form, you can print this off by clicking on the 'PRINT ORDER FORM' link at the top or bottom of the displayed order form. Once you have printed the order form off click on the 'CLOSE' link at the top or bottom of the order form, this will take you to the 'Thank You For Your Order' confirmation page. This displays your order number and your order is now complete.
9. If using the on-line payment option, you will be taken to our secure site area, were you can enter your Credit/Debit card details via a secure socket layer (SSL). Also your card details will be encrypted for extra security. Your order number and order total are also displayed on this page, along with the option to enter the registered address of your card, if this is different from your delivery address. Once you have completed the required details, click the 'Confirm Details' button, this will take you to the 'Thank You For Your Order' confirmation page. This displays your order number and your order is now complete.

Please read the following terms and conditions carefully, as unless otherwise stated these terms and conditions apply to the complete web site.

General

• We reserve the right to delete any article(s) and/or data as we see fit without explanation or prior notice.
• Any disputes regarding this site will be governed by the laws of the United Kingdom and an English court.
• We will not be held responsible for, and make no guarantee as to the availability of, any individual page or the site as a whole.

Methods of Payment

We Welcome...

Packing and Carriage

• Packing and Carriage at cost - minimum charge £2.50, Maximum charge £6.34.
• Having packed your order, we want to ensure it reaches you promptly.
  Please estimate in your mind the packed weight of your order and note the following: Due to recent postal charge increases, it is now more economic to send consignments weigh 1 kg or over by carrier - usually City Link next day service. They will need a signature when delivering. If there is nobody at home to sign, we can always send to your place of work - something we do quite often. If you would prefer to have it sent by post, please advise by a separate email when placing your order. Thank you for your cooperation.

Products and Prices

• We can supply direct world-wide.
• Our aim is to offer our stockists and clients 100% availability for same-day despatch.
• All products and prices shown in the Products section of this web site are subject to change without prior notice.

LCP International Ltd. takes your privacy seriously. Please read the following to find out more about our policy towards this issue.

Definitions

What this privacy statement covers

• This privacy statement covers the treatment of personal information that is supplied via this web site.
• This also includes information that may be requested for any downloads from this web site.
• This privacy statement does not cover any companies that we may have to supply information to while processing an order for products or services that you have requested.

The collection and use of information

• LCP International Ltd. collects personal information whenever an order is placed by an individual or business.
• Or when downloading some items from our web site.
• This information is used in the processing of any orders for products or services the individual or business has placed with us.

Information disclosure

• Any personal information you supply will only be used in relation to any order placed for products or services supplied by LCP International Ltd.
• No personal information will be given or divulged to any other person or third party outside LCP International Ltd., unless it is required to provide a product or service requested by you;
• Or if ordered to do so by court order or legal process.

Security

• Where appropriate personal information and any other such like data will be transmitted via industry standard SSL encryption.
• If at any time you believe that your personal information has been gained by another person via LCP International Ltd. then please contact us immediately, we will do our best to determine and correct the problem promptly.

Questions

• If you have any questions or comments with regard to our privacy statement, then please email us at privacy@finescale.org.uk.